Returns and Exchanges Policy
At Uniquely Whynot Craft, customer satisfaction is our top priority. While we strive to ensure that you love what you purchase, we understand that there may be times when an item needs to be exchanged. Please review our policy below to understand your options.
General Return and Exchange Guidelines:
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Exchanges Only: We do not accept returns of products for refunds. However, we are happy to offer exchanges or store credit for eligible items.
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Eligibility: Items must be unused, unwashed, unaltered, and in the original packaging to be eligible for an exchange. We will inspect all items upon receipt to ensure they meet these criteria.
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Timeframe: Exchanges must be initiated within 14 days of receiving your order.
Custom Items:
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Exchange Policy: Custom items can be exchanged at the customer’s expense if they meet our eligibility criteria (unused, unwashed, unaltered, and in the original condition).
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Custom Printing: We do not offer refunds on custom-printed items. However, we can offer reprinting at the customer’s expense
In-Stock Items:
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Inspection Required: All in-stock items returned for exchange will be inspected upon receipt. Items must be in new condition, with no signs of wear or use (e.g., vinyl not cut, clothing not washed). We reserve the right to refuse an exchange if the item does not meet these standards.
Workshops:
- Cancel 7 or more days before your workshop for a full refund.
- Cancel within 7 days and we can refund 50%.
- Cancellations within 48 hours aren’t refundable, since your supplies are already prepped.
Private Cricut Lessons:
- Cancel or reschedule with at least 48 hours’ notice for a full refund or a new time.
- Cancellations within 48 hours, or missed lessons, aren’t refundable.
Private Parties & Team Events:
- A 50% non-refundable deposit holds your date.
- Your final headcount is due 7 days before your event. The balance is based on that number and is due on the day of your event.
- Need to move your date? You can reschedule once at no charge with at least 7 days’ notice.
- Cancellations within 7 days of your event aren’t refundable, since supplies are ordered and prepped for your group.
Return Shipping Costs:
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Customer Responsibility: Customers are responsible for all shipping costs associated with returning an item for exchange. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.
How to Initiate an Exchange:
To initiate an exchange, please contact us at shopkeeper@uniquelywhynot.ca or call 365-662-3368. We will guide you through the process and provide any necessary instructions.
Orders not yet picked up can be cancelled. For apparel orders that have already been prepared and a pickup notification sent, a 10% restocking fee will be deducted from the refund.
